Buying tickets online FAQs

It's really quick and easy to buy digital tickets on the web to use in our mobile app.

• Tickets are instantly delivered for use in our mobile app
• Tickets can be purchased for your own use or gifted to your nearest and dearest

Buying tickets online - Frequently Asked Questions

Question: Do I need an account to buy one-off tickets from the website?
Answer: No, you don’t need an account to buy a ticket online, however, you do need an account to use it. If you buy a ticket as a gift, a gift code will be sent to the recipient email address which will need to be claimed in our app. To use the ticket, the person receiving the gift code will need to sign up to our app.

Question: What happens if my payment can't be taken?
Answer: In the case of a one-off payment, you will be redirected to the payment method stage of the checkout to try a different card.

Question: Do I need to set up a new account to purchase tickets on the website?
Answer: If you have an existing account for the mobile app then you can use this username and password to log into the website.

Question: Is buying tickets from the website secure?
Answer: Our designated Payment Service Provider has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this our provider makes use of best-in-class security tools and practices to maintain a high level of security.

If you have any other questions that are not covered, Contact our Customer Services Team. They will be happy to assist you.